Bill/Leak Account Adjustment

Submitting a leak/account adjustment request does not guarantee an adjustment will be issued. The review process may take up to forty-five days. You will be notified by email when the determination is made. Disputing a bill or contacting the city regarding a bill shall not relieve the customer of the obligation to make timely payment as specified in section 17-2-3 of the City’s Municipal Code. Please submit this completed form for consideration and processing.

Requirements for a leak adjustment:

• The leak caused a substantial increase in water consumption. Consumption must be higher than 15k or 3X higher than the 12-month account consumption average
• All leak repairs must be completed within thirty calendar days of the higher than normal billing statement or the city’s pro-active high usage notification
• An online leak/account adjustment request form must be completed and signed by the account holder and submitted to Utility Billing within fifteen days of the completed repairs

Important additional information:

• A leak/account adjustment will only be considered for one billing cycle
• A leak/account adjustment only applies to the consumption. The consumption will be re-tiered to the lowest tier of $3.93 per thousand gallons
• A leak/account adjustment will only be considered after all leaks are repaired, and the meter is no longer registering a constant flow
• Please allow up to forty-five days from the leak/account adjustment submittal for review and processing. You will be notified via email of the determination
• Incomplete leak/account adjustment forms will delay the review process and may result in the denial of an adjustment
• Adjustments can take up to two billing cycles to post to the account
• Only one leak/adjustment for the life of the account
• Commercial, landscape and multi-family accounts are not eligible for a leak adjustment
• Pool fills are not eligible for bill/leak adjustments